Customer Service & Customer Focus: Meeting Customer Needs

This Activity would complement any of our courses related to customer service.

This Activity includes a short instructional video to introduce the topic and discuss what must be done to implement the activity. You can follow the step-by-step instructions in the Implementation Guide to easily take action on the job in order to build this skill. Within the Implementation Guide is a self-assessment for you to evaluate your results. Some activities include Microsoft Word job aid documents to help you perform the action steps.

This Activity will help you achieve the following objective: Understand the changing needs of your customers and work to anticipate and meet those needs.

This action is made for individuals and is designed to help you meet the needs of the customer. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to understand the changing needs of your customers and work to anticipate and meet those needs. You will find out everything you can about your customers to clearly understand their needs and how you can best meet them.

Completing the Activity on the job should take you 2 to 4 hours.

Individual employees