Managing Conflict: Develop a Conflict Management Process

This Activity would complement any of our courses related to conflict resolution.

This Activity includes a short instructional video to introduce the topic and discuss what must be done to implement the activity. You can follow the step-by-step instructions in the Implementation Guide to easily take action on the job in order to build this skill. Within the Implementation Guide is a self-assessment for you to evaluate your results. Some activities include Microsoft Word job aid documents to help you perform the action steps.

This Activity will help you achieve the following objective: Use a process for managing conflict with others.

This action is made for individuals and is designed to help manage conflict. As an individual working for a company, you will perform this action on your own. By performing this action you will learn how to use a process for managing conflict with others. You will use a process to manage conflict with others.

Completing the Activity on the job should take you 3 to 4 hours.

Individual employees