Managing Conflict: Mediating Conflicts in Your Team

This Activity would complement any of our courses related to conflict resolution.

This Activity includes a short instructional video to introduce the topic and discuss what must be done to implement the activity. You can follow the step-by-step instructions in the Implementation Guide to easily take action on the job in order to build this skill. Within the Implementation Guide is a self-assessment for you to evaluate your results. Some activities include Microsoft Word job aid documents to help you perform the action steps.

This Activity will help you achieve the following objective: Use a mediation process to help groups resolve existing conflict.

This action is made for managers and is designed to help manage conflict. As a manager, you will perform this action with your employees. By performing this action you will learn how to use a mediation process to help groups resolve existing conflict. You will introduce and facilitate a conflict management process when your employees are struggling with a difficult and strained situation.

Completing the Activity on the job should take you 2 to 3 hours.

Managers