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Understanding Customer Motivation in Sales
- Product ID
- tqueucmi_vod
- Training Time ?
- 13 to 17 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 5
- Quiz Questions
- 4
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Making customers happy is the key to repeat business. This video training explores understanding customer motivation.
This course educates viewers about the factors influencing purchase decisions. Viewers learn how Maslow’s Hierarchy of Needs impacts customer priorities. This training discusses the different decision influences for individuals and business consumers.
Use this video to educate viewers about improving their understanding of customer motivation.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All those in sales, especially those in leadership roles
Topics
The course presents the following topical areas:
- Introduction
- Factors That Influence Purchasing Decisions
- How Customers Make Buying Decisions
- Using Research To Understand Customers
- Summary
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