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Building Customer Relationships: Demonstrating Your Values

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Product ID
tjhcbcre_m02_vod
Training Time ?
7 to 10 minutes
Microlearning
Language(s)
English
Video Format
High Definition
Required Plugins
None
Number of Lessons
1
Quiz Questions
3
Closed Captioning
Question Feedback
Wrong Answer Remediation
Lesson Bookmarking
Downloadable Resources
Overview

Showcasing your personal values, or those of your company, is an excellent way to distinguish yourself from your competitors, not to mention that today’s customers pay as much attention to a company’s values as they do to the products and services those companies sell. This microlearning details the different kinds of values you might choose to highlight, how to effectively showcase those values, and what happens when your values conflict with your customers’ values.

This microlearning is part of a series designed to provide all the skills necessary to transition your interactions with your customers from transactional to relational. Building Customer Relationships will help you create the kinds of bonds with your customers that will generate genuine goodwill, withstand unexpected problems, and result in more business. You’ll also get plenty of chances to laugh along the way, because market research has shown us that people like fun things more than boring ones, so these courses were created to educate and entertain!

Video on Demand   This course is in the Video On Demand format, to read about Video On Demand features click here.

  • Install on any SCORM LMS
  • Full-screen video presentation
  • Print certificate and wallet card
  • You have 30 days to complete the course
Audience

All those in a customer-facing role

Topics
The course presents the following topical areas:
  • Demonstrating Your Values

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