Questioning Skills
- Product ID
- lplnqski_vod
- Training Time ?
- 9 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 7
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
It is imperative to ask the right questions when engaging with customers. One negative experience is all it takes for a customer to leave, and word of mouth and social media are extremely powerful influences.
This training module covers the purpose of asking questions, various types of questions, getting answers, and conversation control.
Utilize this course as your train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
This course is aimed primarily at those who interface directly with customers on a regular basis as part of their job.
- Introduction
- Why We Ask Questions
- Different Questioning Types
- Other Question Types
- Getting Answers
- Conversation Control
- Recap
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