Positive First Impressions
- Product ID
- lplnpfim_vod
- Training Time ?
- 9 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 7
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Offering a positive first impression is vital to business. This course teaches customer-facing employees how a positive attitude assures a customer’s positive first impression.
Focused on demonstrating how good and bad attitudes affects one’s thoughts, words, and actions, this course motivates team members to develop a positive professional attitude while at work. Upon completing the Workbook activities after each of the modules in this course, employees learn the seven steps to take to maintain and project a positive attitude with all customers.
Present this course to ensure all employees who interact with customers learn how to form and retain a positive attitude at work.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Employees throughout the company who interact with customers by phone or in person
- Introduction
- First Impression
- Maintaining A Positive Attitude
- Focusing On The Customer
- Positive Affirmations
- Face To Face Interactions
- Recap
© Mastery Technologies, Inc.
