Customer Retention
- Product ID
- lplncret_vod
- Training Time ?
- 9 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 6
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Per a 2021 Annex Cloud blog post, a 5% increase in customer retention can boost profits by 25% to 95%! This online training underscores the importance of customer retention and the critical nature of working with the customer, attempting to address any concerns rather than just letting them go.
This video provides a practical framework to satisfactorily respond to and address their concerns, and to turn their desire to leave into an opportunity for your business to do better. Specifically, the course covers what it calls customer lifetime value, handling actual customer retention calls, processes to help customer service agents, and keeping customers for longer.
Use this course among current and new hires to promote a culture of compassion and understanding to meet your individual customers’ needs.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
This course is geared at anyone in the customer service industry and who is concerned either about customer retention or about customers connecting directly with their brand, as well as going above and beyond for each customer.
- Introduction
- Customer Lifetime Value
- Handling Retention Calls
- Processes To Help
- Keeping Customers Longer
- Recap
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