- Product ID
- lplnbwci_vod
- Training Time ?
- 10 minutes
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 7
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
- Downloadable Resources
Overview
Every organization wants to be the best they can be. This video training explores ways to provide best-in-class service in the eyes of your customers.
This training explores managing customer expectations. Viewers learn about the importance of customer focused strategies. This training explains best practices to become a world class organization.
Use this video to educate your customer-facing employees about being world class in your field.
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
All employees in a customer-facing role
Topics
The course presents the following topical areas:
- Introduction
- Customer Expectations
- Customer Focused Strategies
- Managing Customer Expectations
- Best Practices
- Being A World Class Organization
- Recap
© Mastery Technologies, Inc.
