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Customer Service - I'm Right You're Wrong
- Product ID
- at30csir_vod
- Training Time ?
- 3 minutes
- Microlearning
- Language(s)
- English
- Video Format
- High Definition
- Required Plugins
- None
- Number of Lessons
- 1
- Quiz Questions
- 0
- Question Feedback
- Wrong Answer Remediation
- Lesson Bookmarking
Overview
This microlearning provides an example of how engaging in an argument with a customer can only lead to a negative interaction. Learn how a phone rep - determined to show he’s right and the customer is wrong - gets a bad review on a blog, and in contrast, by focusing on solving the customer’s problem earns positive feedback.
This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”
This course is in the Video On Demand format, to read about Video On Demand features click here.
- Install on any SCORM LMS
- Full-screen video presentation
- Print certificate and wallet card
- You have 30 days to complete the course
Workplaces
Categories
Audience
Customer service reps
Topics
The course presents the following topical areas:
- I'm Right You're Wrong
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