Customer Support
How may we help you?If you are one of our valued customers, this section is for you. Of course if you're thinking of joining us as a new customer, you're certainly welcome to browse. This section is a collection of resources geared to assist our customers in maintaining an efficient training operation and keeping their courses and software systems up to date with the latest advantages from Mastery.
- Top Support Issues
- Read solutions to the top support issues encountered when using MasteryNet™ Training.
- Talk to the Support Staff
- Get assistance directly from our support staff via e-mail.
- Extended Support Plan
- Get unlimited telephone support, automatic product updates, and many other cost saving benefits.
- ESP Enrollment
- Start receiving the benefits of the Extended Support Plan.
- MasteryNet™ LMS Help Screens
- View detailed information on all functions of the MasteryNet LMS.
- Graphics for Course Shells
- Free replacement graphic screens for your MODIFY™ Course Shells.
- Creating Custom Courses with Mastery
- Turn your PowerPoint presentations or any other media into Mastery Advantage™ courses.
- Word Documents
- Insert Microsoft Word documents into Mastery Advantage™ courses.
- System Requirements
- View the minimum system requirements to run MasteryNet LMS courseware.
- Windows Media Player
- Microsoft's free Windows Media Player directly from Microsoft's website for software playback of virtually every digital video format on Windows95/98/2000/XP Pentium machines.
- PowerPoint Viewers
- Microsoft's PowerPoint presentation player to run PowerPoint presentations from your Mastery courses.
- Frequently Asked Questions (FAQs)
- Support questions our customers ask most often.
- Archiving and Purging Old Learner Records
- Purge prior year's records from your database and maintain archives of prior years.
- MasteryNet Player test file
- Download this test file to check for proper Media Player installation.
- Returns and Refunds
- Assuring your satisfaction
